Goto.ui.vision is down - License Key activation fails with network error

Ui.Vision Bug Reports
1

Hi team,

I purchased a PRO license key but I am unable to activate it. When I enter the license key and submit, Ui.Vision shows a network error.

After investigating, I found that the subdomain goto.ui.vision is currently unreachable. According to isitdownrightnow.com, it has been down for more than a week and is down for everyone, not just me.

This subdomain appears to be used for license key verification, which is why the activation fails.

Steps to reproduce:

  1. Open Ui.Vision extension
    1. Go to the PRO upgrade / license key entry screen
      1. Enter a valid license key and submit
        1. Result: network error
      3. Also, the help link https://goto.ui.vision/x/idehelp?help=k_xupgradepro returns an error page.
    3. Could you please fix the goto.ui.vision subdomain or provide an alternative way to activate the PRO license?
  3. Thank you!
2

Great we are not the only ones working on Sunday :grinning_face:

We are currently moving the Ui.Vision website to a new server.

There was indeed a DNS error. It was created by the website move this morning. Thank you for reporting it! Fixed now.

1 Like
3

Hi,

I’m following up on my previous report regarding the key activation issue. You indicated the problem had been fixed, but I’m still encountering the same error when submitting my license key:

“Internet connection required for activation. If you want to use the software on a machine without Internet connection, please contact tech support.”

My machine does have an active Internet connection when this error appears, so the message does not reflect the actual situation. The activation fails regardless.

Could you please investigate further? Happy to provide additional details or logs if needed.

Thank you.

4

All works fine in my test:

image
image500×494 65 KB

=> Please contact support and mention this forum post and your license key, then we can test this further.

5

From the user: “The good news is that after adjusting the permissions granted to the Chrome extension, I was able to activate successfully using my license key.”